Refund policy

At RoseUncle, every piece is handmade with care. While we hope you love what you receive, we understand that sometimes things don’t work out. Here’s everything you need to know about returns, exchanges, and refunds:

1. Return & Exchange Policy

We offer a 30-day return and exchange policy. You have 30 calendar days from the date you receive your item to request a return or exchange.

1.1 To be eligible for a return:

Items must be unused, unassembled, and in their original packaging

You must provide proof of purchase (such as your order confirmation)

1.2 Non-returnable items:

Custom-made products (such as personalized flower walls)

Incorrect orders placed by the customer (e.g., wrong style, color, or size)

Sale items and gift cards

Any item not in its original condition, or damaged due to misuse

1.3 Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

NOTE: If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Required Proof：

Unboxing video (from unopened package to fully unpacked)

Photos of the issue (damage, defect, missing parts, etc.)

You can always contact us for any return questions at burkholderalway422@gmail.com

2. Order Cancellations
Orders may be canceled within 72 hours of placement by contacting us at burkholderalway422@gmail.com.

Our order processing time is up to 7 business days, so if you place your order and change your mind early — pls contact us within 72hours — you’re fully covered!

If your order has already been processed or shipped, cancellation is no longer possible.

3. Address Changes

Request address changes within 72 hours of order placement via burkholderalway422@gmail.com. We cannot modify addresses once the order is processed or shipped.

4. Return Shipping & Address

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

5. Exchange Options

You can exchange for the same product (same style, price) if available.

If the item is no longer available, we’ll issue a refund instead.

6. Refunds

Once your return is received and inspected, we’ll notify you of the result.

If approved, your refund will be processed to the original payment method within 10 business days.

Processing time may vary depending on your bank or credit card provider.

If you haven’t received your refund after 15 business days, please email us at burkholderalway422@gmail.com.